Hippo had been at his business for a few months. One day Giraffe came to his door with a complaint, “My order was wrong and nobody seems to want to help me!” Hippo knew this wasn’t right so he let Giraffe in, gave him a cup of water and asked him what he could do to fix the problem. Giraffe left feeling like the most important customer of all and a head above the rest.
Lesson: This lesson is inspired by the Rescue a CEO Post “Winning at Customer Service – Entrepreneurs Give Tips on Serving Customers the Right Way”
Gresham W. Harkless Jr.https://iamgresh.comGresham “Gresh” W. Harkless Jr. is the founder of CBNation and Blue 16 Media. CBNation is a Business to Business (B2B) Brand focusing on increasing the business success rate by providing visibility and resources for CEOs, entrepreneurs and business owners. CBNation consists of blogs (CEOBlogNation.com), podcasts (CEOPodcasts.com) and videos (CBNation.tv). Blue 16 Media is a digital marketing agency providing digital marketing services including web design & SEO to small to medium-sized businesses and organizations. Central to his marketing philosophy is that You Are a Media Company: Developing a Marketing Strategy to Connect with Your Target and Reach Your Goals. Gresham is proud a graduate of Howard University & Georgetown University. He also is a graduate of the 2020 Leadership Center for Excellence Young Professionals Program ’16 and recognized by the Alexandria Virginia Chamber of Commerce’s 40 Under 40.
