Website Support & Maintenance
Website support and maintenance is almost as important as the design of your website. Our goal is to help you and your organization by taking care of the behind the scenes plugin updates and any changes that you might need. We have a 24/7 support ticket system that can receive your tickets and provide updates. Also, we provide monthly and quarterly maintenance for clients. Our team of developers can help support most website CMS and platforms including the following WordPress, Wix, Weebly, Shopify, Squarespace, and many more. If your CMS isn’t listed, please reach out to us and we can let you know–contact us.
- Monthly support and maintenance packages start at $375/month for 3 hours
- We also provide hourly support and maintenance
Some of the benefits for our clients:
- Peace of mind – We handle all the backend updates and maintenance so you can focus on your business.
- Increased security – We will implement our security recommendations for our site including updating the WordPress login page and other recommendations for our clients.
- Backups – We regularly take a backup of the website and storage on our cloud.
- 24/7 Access – Our clients can email our support ticket system 24/7 for any updates. We complete updates in 48-72 hours (typically a lot sooner). We also monitor for emergency support.
- Monthly updates – We provide our clients with Monthly updates through our project management software.
How Does it Work?
Here’s how our website support works:
- Email us your ticket update
- You will receive a notification that it’s received and a ticket number
- We will complete the updates in 48-72 business hours (typically sooner)
- Peace of mind shall follow