Turkey had just opened his third franchise and things were definitely looking up. After the first month of the franchise being in business he decided to call a meeting with all the owners. Turkey was proud of what they had all accomplished but he wanted to make one thing very clear to each owner. Customer service was always going to be the top. If they lost profit to make up for an error, fine. Having the customer leave their store satisfied with their purchase and how they were treated. During the meeting everyone agreed that putting the customer first was the most important thing for all their businesses.
Lesson: This lesson is inspired by the Rescue a CEO Post “Critical Business Survival Strategies“
Gresham W. Harkless Jr.https://iamgresh.comGresham “Gresh” W. Harkless Jr. is the founder of CBNation and Blue 16 Media. CBNation is a Business to Business (B2B) Brand focusing on increasing the business success rate by providing visibility and resources for CEOs, entrepreneurs and business owners. CBNation consists of blogs (CEOBlogNation.com), podcasts (CEOPodcasts.com) and videos (CBNation.tv). Blue 16 Media is a digital marketing agency providing digital marketing services including web design & SEO to small to medium-sized businesses and organizations. Central to his marketing philosophy is that You Are a Media Company: Developing a Marketing Strategy to Connect with Your Target and Reach Your Goals. Gresham is proud a graduate of Howard University & Georgetown University. He also is a graduate of the 2020 Leadership Center for Excellence Young Professionals Program ’16 and recognized by the Alexandria Virginia Chamber of Commerce’s 40 Under 40.
