Canary had taken the reins of a business over when the owner made a move that wasn’t in the best interest of customers. There was a team to help her recover but she soon realized the most important part of the business was not what she expected. It wasn’t the product or the procedure necessarily…it was the reputation. Customers would not come to a company with a shoddy reputation for treating clients like disposable income. It took several months to get things back on track with the business and Canary, for most of those months, put her sole focus on setting their reputation back on track.
Lesson: This lesson is inspired by the Hearpreneur Post “What is Your Best Business Advice? Week of July 7th“