Shark knew customer service was the most important part of any business. So important, he thought, that he began giving a lecture on it to any new recruit he hired. One of the biggest things he emphasized in his speech was that fact that in this day and age one slip up can be send around the world in a matter of minutes. The power of YouTube had already been a platform for customers to show how they have dealt with horribly customer service. You know know when you are being film, Shark said. So it is better to act as though you are always being filmed.
Gresham “Gresh” W. Harkless Jr. is the founder of CBNation and Blue 16 Media. CBNation is a Business to Business (B2B) Brand focusing on increasing the business success rate by providing visibility and resources for CEOs, entrepreneurs and business owners. CBNation consists of blogs (CEOBlogNation.com), podcasts (CEOPodcasts.com) and videos (CBNation.tv). Blue 16 Media is a digital marketing agency providing digital marketing services including web design & SEO to small to medium-sized businesses and organizations. Central to his marketing philosophy is that You Are a Media Company: Developing a Marketing Strategy to Connect with Your Target and Reach Your Goals. Gresham is proud a graduate of Howard University & Georgetown University. He also is a graduate of the 2020 Leadership Center for Excellence Young Professionals Program ’16 and recognized by the Alexandria Virginia Chamber of Commerce’s 40 Under 40.