Turkey had just opened his third franchise and things were definitely looking up. After the first month of the franchise being in business he decided to call a meeting with all the owners. Turkey was proud of what they had all accomplished but he wanted to make one thing very clear to each owner. Customer service was always going to be the top. If they lost profit to make up for an error, fine. Having the customer leave their store satisfied with their purchase and how they were treated. During the meeting everyone agreed that putting the customer first was the most important thing for all their businesses.
Lesson: This lesson is inspired by the Rescue a CEO Post “Critical Business Survival Strategies“