Steer had made a lapse in judgement and ran an add that was meant to compete with another company but came off as an angry attack. He certainly didn’t intend for it to come off like that, but the more people say it the angrier they became. Customers were starting to leave or demand answers from Steer. Each time he tried to reply it seemed he only made this worse. Steer realized the best thing for him to do at the moment was step away from the spotlight of business and give it some space. The other owners would run things until it got back on track. Sometimes, when bad things happen, giving time and space is the only correct approach.
Lesson: This lesson is inspired by the Rescue a CEO Post “How to Navigate the Waters of Repairing Your Business Reputation“
Gresham W. Harkless Jr.https://iamgresh.comGresham “Gresh” W. Harkless Jr. is the founder of CBNation and Blue 16 Media. CBNation is a Business to Business (B2B) Brand focusing on increasing the business success rate by providing visibility and resources for CEOs, entrepreneurs and business owners. CBNation consists of blogs (CEOBlogNation.com), podcasts (CEOPodcasts.com) and videos (CBNation.tv). Blue 16 Media is a digital marketing agency providing digital marketing services including web design & SEO to small to medium-sized businesses and organizations. Central to his marketing philosophy is that You Are a Media Company: Developing a Marketing Strategy to Connect with Your Target and Reach Your Goals. Gresham is proud a graduate of Howard University & Georgetown University. He also is a graduate of the 2020 Leadership Center for Excellence Young Professionals Program ’16 and recognized by the Alexandria Virginia Chamber of Commerce’s 40 Under 40.
